1. Notify your Freight Forwarder that a loss or damage has occurred within three (3) Business days of delivery.

2. Prepare and send a letter indicating:

• • Bill of Lading Number
  • The value of the claim
  • A description of the loss and any other details pertaining to the cargo in question
  • Clarify if the cargo was short, damaged or both

3. The following supporting documents need to accompany the claim letter:

• • Bill of lading
  • Delivery receipt(s)
  • Invoice highlighting the short/damaged items
  • Damage report (where applicable)
  • In the case of damages, photos of the damaged item(s)
  • Stevedore report (where applicable)
  • Container condition report (where applicable)

4. Copies of the following documents may also be required and will be requested as needed:

• • Estimate of repair or value of replacement
  • Independent survey report
  • Discrepancy certificate
  • Condemnation or Disposal certificate
  • Any other relevant documentation relevant to your claim.

5. A copy of your claim letter should also be sent via email to claims@gulfshippingltd.com